Shipping policy

Thank you for shopping with Dottie Mouse. Below you will find all the information about how we process and deliver your order.

Processing Times

As many of our items are handmade or personalised, processing times may vary.

  • Non personalised items: Usually dispatched within 2 to 5 working days.
  • Personalised and made to order items: Usually dispatched within 5 to 10 working days.
    During busy periods, such as Christmas, dispatch times may be slightly longer.

If you need an item urgently, please contact us before ordering and we will do our best to help.

Delivery Methods

We use reliable UK delivery services such as Royal Mail or other trusted couriers. You will see available delivery options and prices at checkout.

Estimated Delivery Times

  • Standard UK delivery: Usually 2 to 5 working days after dispatch.
  • Tracked or signed-for services: May be available at checkout.

Please note that delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by postal services or courier networks are outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on the size and weight of your order.
Any free delivery promotions will be clearly displayed on the website.

Delivery Address

Please ensure your delivery address is complete and correct at the time of ordering. We cannot accept responsibility for orders delayed or lost due to incorrect address information.

Missed Deliveries

If delivery is attempted and no one is available to receive the parcel, the courier may leave a card or take the parcel to a local collection point. It is the customer’s responsibility to follow the instructions provided.

International Shipping

At present we only ship within the United Kingdom. If this changes, the information will be updated on our website.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us and we will investigate. Carriers usually require a set number of days to pass before a parcel can be declared lost.

Returns and Refunds

For details about returning items, including the process for faulty or incorrect goods, please see our Returns Policy.